Our Service

Here at Tarpaulins Direct we are dedicated to putting our customers first; we believe in providing you with a fast, personal and highly professional service. You can contact us online, by phone, letter or fax and be sure of a speedy response.

You can trust that your order will receive our prompt attention. We aim to deliver all orders within 5-7 working days. If you are in a hurry we have 24 Hour Express Service from £8.95 and 48 hour delivery from £6.95 (working days only). 24 and 48 hour delivery orders must be placed by 3.15pm Mon-Fri otherwise they will not be despatched until the following day. Express delivery orders that are placed at weekends and bank holidays will not be despatched until the first working day of the following week.

Standard - £4.99
48 Hour - £6.95 Minimum (depending on weight)
24 Hour - £8.95 Minimum (depending on weight)
24 Hour and 48 Hour delivery is available in most areas (excluding Highlands, Islands and Northern Ireland), please call for details.

For single items weighing 30kg or over, an extra charge is applicable, starting from £15.

Due to carrier costs, deliveries to Highlands, Islands and Northern Ireland will incur higher charges (express delivery is not available to these areas). When you place an order for delivery to these places you will be contacted by one of our customer services team with a quote for delivery. If this charge is accepted we will then proceed with your order. Alternatively, please call our customer services team on 01904 698813 to confirm any delivery charges or queries.

Our advisors are on hand seven days a week on 01904 698813 to deal with any of your queries. Our trained advisors have bags of experience and will answer any questions you may have about tarpaulins and sheeting accurately and professionally.

Refund Guarantee
All our products are backed by our 30 day exchange or refund guarantee. If you’re not completely satisfied with your purchase, simply return it (unused) and we will either exchange it or refund your money – your choice. This does not affect your statutory rights. To arrange a return please contact our customer services team on 01904 698813, weekdays 8:30am-5.30pm.  An answerphone is in operation out of hours.